Privacy Policy

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We are committed to ensuring the privacy of our customers and account holders. In this policy, we explain how we may hold, process, and retain your personal data.

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We are the data controller in respect of all personal data collected through our business contracts, trade, and our website.

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• What personal data we collect, hold, and process;
• In respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;
• The purposes for which we may process your personal data; and
• The legal grounds on which we process your data.

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Except as provided for below, we will not pass on your information to any third party without your explicit consent.

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We may process contact details that you provide to us ("enquiry data"). This enquiry data may include your name, address, telephone number, job title, employer, email address, and referral information, and may be provided through enquiry forms on our website. We may use this enquiry data to respond to your enquiry, manage your account with us (as appropriate), and contact you to discuss your use of our website, and how our website and content performed and functioned for you.

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The legal basis for this processing is our legitimate interests in ensuring the proper administration and running of our website and services.

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If you set up an account with us, you may provide us with information about yourself ("account data"). This account data may include your name, title, home address, email address, telephone number, date of birth, and any relevant login information, including login email/username and password.

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We or our third-party provider may use this data to provide you with services, monitor and administer your account, and process any services that we provide, including through our website.

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Where you have provided your consent for us to do so, we may also use this data for marketing activities, specifically in order to tailor the offers, advertisements, and promotions that we bring to your attention both when we contact you and through our website.

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You may receive emails that may include news about us, updates, and related service information. If at any time you wish to unsubscribe from receiving future emails, please email ‘unsubscribe’ to info@selfstoragecontainers.co.uk.

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We may process information relating to any payments made by or to you through our website and/or third-party payment providers ("transaction data"). The transaction data may include your contact details, bank account details, and transaction details. This transaction data may be processed for the purposes of processing payments and keeping proper records of those transactions.

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We may process data about your use of our website and services ("website data"). This website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the website data is our analytics tracking system. This data may be processed for the purposes of analysing website and service usage.

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The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

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We may process information contained in or relating to any communication that you send to us ("correspondence data"). This may include communication content and metadata associated with the communication. Our website generates metadata associated with communications made using website contact forms. The correspondence data may be processed for communicating with you and record-keeping.

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The legal basis for this processing is our legitimate interests, namely the proper administration of our website, business, and user communications.

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In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where necessary for compliance with a legal obligation or in order to protect your vital interests or those of another natural person.

We may share your data with partners who manage and support our business.

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We may use third-party service providers to help us operate our business and website or administer activities on our behalf, such as processing payments, membership-related processing, and sending newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us permission. This may include other companies within our group.

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We may disclose your personal data to professional advisers insofar as reasonably necessary for managing risks, obtaining professional advice, and handling legal matters.

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We may also disclose your personal data where required by law, or to protect vital interests.

We do not keep personal data longer than necessary. Personal data will typically be retained for a maximum of 7 years from our last contact unless required by law.

We may update this policy from time to time. Updates will be published on our website or emailed to you.

You have rights under data protection law, including:

• The right to access, rectify, or erase your personal data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to complain to a supervisory authority.
• The right to withdraw consent at any time.

For details on how to exercise these rights, please contact us.

For any queries related to data protection, please contact us at: info@selfstoragecontainers.co.uk.